Effective Date: 12/16/2024

Outrig values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website outrig.com.

1. Information We Collect

1.1 Information You Provide

When you interact with our website, you may provide us with personal information, such as:

• Name
• Email address
• Phone number
• Payment information (if applicable)
• Postal address
• Any identification details (e.g., driver's license number, VIN number, license plate number) required for service bookings and storage rentals
• Any other information you voluntarily submit through forms or communication channels

1.2 Information We Collect Automatically

We may collect certain information automatically when you visit our website, such as:

• IP address
• Browser type and version
• Operating system
• Pages you view and time spent on the website
• Referring and exit pages
• Other diagnostic data
• Analytics data collected through third-party tools

1.3 Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to enhance your browsing experience. These may include essential, performance, and targeting cookies. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected for purposes including but not limited to:

• Providing and improving our website and services
• Responding to your inquiries or requests
• Sending updates and promotions (with your consent)
• Complying with legal obligations
• Preventing fraudulent or unauthorized activities
• Conducting analytics to understand user behavior and improve user experience
• Sending text message communications if you have opted in to receive them

3. Sharing Your Information

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes We may share your information with:

• Service Providers: Third parties who assist in operating our website or providing services (e.g., hosting, payment processing, analytics)
• Legal Authorities: When required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Your Choices and Rights

4.1 Access and Update
You may request access to, or correction of, your personal information by contacting us.

4.2 Opt-Out
You can opt-out of communications by clicking the "unsubscribe" link in our emails or contacting us directly. You may also opt-out of receiving text messages by replying "STOP" to any message or contacting us directly.

4.3 Data Deletion
You can request that we delete your personal information, subject to any legal retention obligations.

4.4 Cookie Management
You can manage your cookie preferences, including disabling non-essential cookies, through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your personal information. These include encryption, secure servers, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. SMS Terms & Conditions

• SMS Consent Communication: The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
• Types of SMS Communications: If you have consented to receive text messages from Outrig, you may receive messages related to the following: Conversational SMS and Follow up messages (e.g., "Hello, this is a friendly reminder of your upcoming property tour with  [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
• Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your billing or property updates.
• Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
• Opt-In Method: You may opt-in to receive SMS messages from Outrig by checking a box through our website at https://outrig.com/contact-us/ or by calling us to opt in
• Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
• Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 833-464-7678 or community@Outrig.com
• Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
• Standard Messaging Disclosures:
  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Page.
  • Message frequency may vary

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies.

8. Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

community@outrig.com
1-833-464-7678